Two ways to return goods
You have a legal right of withdrawal of fourteen days. It applies without giving reasons and without any conditions regarding packaging or the condition of the goods.
In addition, we voluntarily grant you a return policy of thirty days. This is intended for cases where a gift is only unpacked at a later date.
Legal right of withdrawal: fourteen days
Consumers may withdraw from the contract within the statutory period of fourteen days. The separate cancellation policy is authoritative. No reason needs to be given.
How to declare your withdrawal
You can declare your withdrawal via the electronic function at https://zinke.store/apps/widerrufen, by e-mail to info@zinke.store, or by letter. The electronic function or a clear e-mail are sufficient; the model withdrawal form is optional.
Return address
ZINKE
Owner: Pascal Zinke
Mühlenbergstraße 66/1
72160 Horb am Neckar
Do not send returns to a supplier, to a warehouse abroad, or to a return address printed on the original parcel. The only valid address is the German return address above, unless ZINKE expressly provides you with a different German return address.
Return costs
In the event of a normal withdrawal, you bear the direct costs of the return. The same applies to the voluntary return policy. We do not charge a restocking fee. In the case of a justified complaint due to defective, damaged, or incorrectly delivered goods, we will bear the necessary return costs.
Packaging and inspection of goods
For the legal withdrawal, the original packaging is not a requirement. Please pack the goods securely for transport. You may inspect the goods as you would be able to in a retail store. Compensation for lost value may apply for handling that goes beyond this if it results in a loss of value.
For the voluntary return policy, the conditions stated below apply additionally.
Refund
In the case of a full withdrawal, we will refund the value of the goods and the costs of the cheapest standard delivery we offer. If standard shipping was free, no shipping amount will be refunded.
In the case of a partial withdrawal, we will refund the price of the returned goods. The original shipping costs will not be refunded if they would have been incurred to the same extent for the goods kept. If shipping costs that depend on quantity or weight are actually reduced by the partial withdrawal, we will refund the difference.
The refund will be made no later than fourteen days from the receipt of the withdrawal using the same payment method as the original transaction. We may withhold the refund until we have received the goods or you have provided proof of dispatch, whichever is earlier.
Voluntary return policy: thirty days
In addition to and independent of the legal right of withdrawal, you may return goods within thirty days. We grant this right voluntarily; it exists alongside your legal rights and does not restrict them.
- The period is thirty days from the day on which you or a third party designated by you, who is not the carrier, have taken possession of the goods.
- You notify the return via the return function in your order confirmation or your customer account.
- The goods should be returned in full and be in a condition that does not go beyond an inspection of their nature, properties, and functionality.
- You bear the direct costs of the return. We do not charge a restocking or processing fee.
Within the statutory withdrawal period of fourteen days, only the provisions of the cancellation policy apply. If you use the voluntary return policy after this period has expired, we will refund the purchase price of the returned goods after they have been received by us using the original payment method; the costs of the original outbound shipment will not be refunded in this case.
Excluded from the voluntary return policy are goods for which the legal right of withdrawal does not exist or has expired prematurely, such as goods made to your specifications or sealed hygiene products once the seal has been removed.
Defective or incorrect goods
The right of withdrawal is independent of your legal rights regarding defects. In the event of defective, damaged, or incorrectly delivered goods, please write to info@zinke.store and provide the order number. Photos help with quick processing, but are not a requirement for your legal rights. We will examine subsequent performance, replacement delivery, repair, price reduction, or refund in accordance with statutory rules.
